Hi, I’m Diliana.

I quit a stable product management career to chase what truly energizes me—UX design—after years in product ownership and digital marketing.

I’ve worked on projects that shape customer experiences, from 4+ years in sustainability and waste management building environmental services, customer dashboards, and leading iOS and Android apps for the waste industry, to 4 years crafting a B2B e-commerce platform for semiconductor distribution. Across 8+ years, I’ve tackled dashboards and B2C chatbots in both fields, figuring out how to untangle messy problems for users.

I do well under pressure, juggling timelines and stakeholder needs with numbers to back my choices, guiding engineering teams and explaining clear solutions to leadership. Beyond screens, my DIY furniture projects and amateur but enthusiastic cycling reflect my hands-on approach. I’m eager to join a team where I can simplify your users’ world—bringing excitement, a fresh perspective, and a knack for collaboration.

Case Studies

Physical Therapy Website Redesign

Researched, tested, and redesigned a physical therapy website end-to-end, delivering a user-friendly, accessible experience that boosts engagement and reflects compassionate care.

Industry-First AI Chatbot Design

Designed and iterated an AI chatbot for a complex purchasing journey, reducing support calls and enhancing self-service for a global distributor.

Designing Beyond the Screen

I love bringing aesthetics and function to life through DIY, furniture design, and home projects—always learning new tools and techniques to make physical spaces as intentional as digital ones.

Coming soon…

  • Designed for businesses of all sizes, from startups to Fortune 500 companies

    Blending UX and strategy to improve usability and conversion

  • 9+ years of product experience across web, mobile, and chatbots

    Driving digital solutions that balance business goals and user needs.

  • Customer-obsessed problem solver

    Passionate about uncovering user insights and designing experiences that truly resonate

Why Work With Me

I bring a unique blend of Product Ownership and UX Design expertise, crafting solutions that balance user needs with business realities. With fluency in English and Spanish, plus conversational French, I bring a multicultural perspective to every project. My approach combines:

Strategic Vision & Execution

  • Deep understanding of business strategy and MVP planning

  • Experience translating user insights into actionable requirements

  • Focus on measurable results and iterative improvement

Data-Driven Design

  • Blend of quantitative metrics and qualitative research

  • Strong collaboration with engineers and product teams

  • Decisions shaped by real user behavior and business insights

Holistic Problem-Solving

  • Solutions that are both beautiful and functional

  • Emphasis on accessibility and usability

  • Designs that scale and evolve with business needs

I combine design thinking with a product mindset to create experiences that are both visually compelling and drive measurable business outcomes

What People Are Saying

"Diliana’s guidance and expertise helped my website come to life. She is efficient, organized and thoughtful about how to improve websites and it up to date on what makes a website stand out. "

Dr. Bella Benjamin, Bella Benjamin Physical Therapy

Outside the 9-to-5

  • Exploring Mont Saint-Michel with my husband—where a kind local bar owner offered to watch our bags so we could wander the winding streets of this tidal island freely. It's these small acts of kindness from strangers that make travel even more magical.

  • Swimming with sharks on our honeymoon. My toes in the corner prove it happened—and that was plenty close for me.

  • First bike race in the books! 🚴‍♀️ Until the next one, catch me on Peloton @DillyRayCyrus!

  • We may only be in the social pickleball league, but our effort is championship level.

  • If you’ve never been, Arizona has some of the most stunning hikes.

  • Worth. Every. Blister. The start of the descent into Havasupai.

  • Hiking 12 miles into Havasupai with 40 lbs on our backs? Manageable. The descent into Havasu Falls? Another story.

  • Grateful I got the chance to feed, bathe and hike with elephants at this beautiful sanctuary in Chiang Mai.

  • Our two favorites: Dante and Kona.

  • You’ll often find me “monkeying” around… too on the nose?

  • Evidence that I can be resourceful: While traveling abroad, I once turned a tiny one-bedroom Airbnb bathroom into my makeshift office at 3 AM so my friend could sleep undisturbed.

  • Watching me ski? You’ll assume it’s in slow motion.

  • Obsessed with my family (who are also reviewing this portfolio and will call me out if I don’t mention them).

  • Had the coolest helmet. Was also the slowest one on the excursion.